Support

cavern_support

ITeam Support Services

The Cavern Technologies support team allows you to cost-effectively expand your IT resources. With our ITeam services, a dedicated on-site engineer or team of engineers will be assigned to assist with your system and Kansas City data center needs, supporting your staff whether it’s on- or off-site. We’re committed to transparent operational excellence; Cavern customers have full access to our equipment and facilities management data to keep them informed on capacity and performance.

 

Helping Hands

  • Server/device physical reboot or power reset
  • Equipment checks and visual assessment
  • Media, tape and backup rotation
  • On-site system troubleshooting
  • Hardware deployment and removal
  • Telecom troubleshooting assistance
  • Scheduled maintenance and services

 

NOC Services

Cavern’s extensive Network Operations Center (NOC) services allow you 24x7x365 access to monitoring and network support. With the ability to receive alerts via email, SMS and text on set thresholds or events, you are always in touch and up-to-date with your network’s status.

  • Bandwidth Monitoring and Accounting
  • Traffic Sampling and Analysis
  • Environmental Monitoring
  • Internet Service Monitoring
  • Security Monitoring and Assessment
  • System and Hardware Monitoring

 

Operational Support Tools

  • Building Management System
  • Access Control System
  • Computerized Maintenance Management System (CMMS)
  • Web-based customer portal

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